General information on shipping, purchasing, and testing regulations for cannabis

General FAQ

General Questions

Can I request a specific strain from stiizyvapes.com that isn't currently available on the store?

Absolutely! If there’s a strain you’d like to recommend you can submit a request to [email protected] Not all our weed strains have been added in the shop so you can either contact our customer support below or leave us a message to the above email on the exact quantity of the strain you want alongside your full names, home address, email, phone number so we will proceed with your order.

Do you accept returns?

We don’t offer returns and but if there’s something wrong with your order, please let us know by contacting us at [email protected]

Do you accept exchanges?

We don’t accept accept exchanges but if there’s something wrong with your order, please let us know by contacting us at [email protected]

Do you have a toll-free number I can call to speak with a phone agent?

The stiizyvapes contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. we have an online customer service who is always available to assist all our customers.

Shipping And Return Information

Where do the products ship from?

All our merchandise is shipped directly from our drop shipping partner in the US and Canada. The products are shipped from one of these locations based on the fastest shipping times and product availability:

Charlotte, North Carolina
Los Angeles, California
Toronto, Ontario

Where do you ship?

We currently ship across the United States Canada United Kingdom Australia and to some European countries where delivery can be done either via UPS or FedEX.

How is shipping calculated?

You will be charged a flat rate shipping fee of $50 during checkout. These fee is added for each purchase made.

How long does shipping take?

Before products are shipped they must be registered for delivery and tracking details of the package will be forwarded to the customer email address within 24 hours.

Shipping takes 2 – 10 days on average depending on location.

Do I receive a tracking number with my order?

Yes. When your item ships you will receive a shipping notification email that will include the tracking details of your package. Check your email from time to time after placing your order for more updates from us concerning your package.

Ordering And Billing

When do I receive a receipt?

After your order is placed you will receive an order confirmation and invoice email. So do endeavor to check your email as soon as you place an order to get your order invoice.

What payments methods do you accept?

We accept the following payment methods:

Payment Methods
– PayPal (as friends and family)
-Cash app
-Direct Bank transfers for some European countries

Do you offer any discounts?

Yes. All our customers do get a 10% discount on their second purchase from us.

More FAQ

Why order from us?

We are one of the leading cannabis and hardware brands supplier in the world! We offer products for everything from quality weed strains, concentrates, to oils. We have an unprecedented lifetime warranty on all of our products and have 5 star customer support! We pride ourselves in turning our customers in loyal brand ambassadors for life. Give us a try! You won’t be disappointed!!

Will my packaging be discreet?

Yes, we respect the privacy of all of our customers and hold it in the highest regards. All packages are sent via USPS  and FedEx.

ALL vape carts are shipped in white padded envelopes with no indication of the contents inside.

all weed related packages are trippled vacuumed sealed to avoid any scent and motion detecting object from detecting the contents of the package.

all weed packages carry a postal stamp so no custom security official will be able to unveil the contents of any of our respective packages

Is my personal information safe and secure when ordering on your website?

Yes, we use the latest and greatest encryption technology on our website including SSL and 128 bit encryption technology. We do not sell or rent your information to any third parties. We are PCI compliant and do not store credit card information. Feel free to review our privacy policy here: http://stiizyvapes.com/privacy-policy

What is our return policy?

We will honor full refunds (minus s/h) for any unused/unopened items within 30 days of purchase date. Please contact our customer service department at [email protected] for service and support.

Popular Questions

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